envy pro 6458 does n

[jrhdgs45]

INk is not trransmitted to page. Cartridge ink levels are good.

[Raj_05]

Hi @jrhdgs45,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your Envy Pro 6458 printer is not printing even though the ink levels are good, there could be several reasons for this issue. Here are some troubleshooting steps you can follow to resolve the problem.

Check for Ink Cartridge Issues:

• Ensure that the ink cartridges are properly installed in their respective slots.
• Remove and reinsert the ink cartridges to make sure they are securely in place.
• Check for any protective tapes or seals on the cartridges that might need to be removed before printing.

Print a Test Page:

• Use the printer's control panel to print a test page. This can help identify if the issue is specific to certain colors or if there's a general printing problem.

Printer Software:

• Make sure that your printer drivers are up-to-date. Visit the official HP website to download and install the latest drivers for your printer model.

Printer Queue:

• Check the print queue on your computer to ensure that there are no pending print jobs. If there are, try canceling them and then try printing again.

Check Printer Connection:

• Ensure that your printer is properly connected to your computer or network. If it's a wireless printer, check the Wi-Fi connection.

Clean the Printhead:

• Printers often have a built-in utility for cleaning the printhead. Consult your printer's manual to find instructions on how to run the printhead cleaning process.

Check for Paper Jams:

• Verify that there are no paper jams or obstructions in the paper path. Even a small piece of paper can cause printing issues.

Restart the Printer:

• Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve printing problems.

Update Firmware:

• Check if there's a firmware update available for your printer. Firmware updates can address various issues and improve overall performance.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support