error 0xc18a0106 help

[Alex758]

Photosmart D7160 printer. error 0xc18a0106. What to do? How to fix? How to fix it yourself? I'm not going to take it to a service center. No money left. The warranty is long over.

[Nal_NR]

Hi @Alex758,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are getting this error message on your printer screen, don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Have you tried to perform a Hard reset on the printer?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

1) Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2) Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

3) 1. Get the unit into the “Support Menu” by following these steps: Press and hold the “*” key. Press the “#” key and release both keys. Display should say “Enter Special Key Combo”. Press and release in sequence the “1”, “2” and “3” buttons. Display should say “Support"

• 2. Press and release the right arrow button until the display says “System Configuration Menu”.
• 3. Press and release the “OK” button.
• 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
• 5. Press and release the “OK” button.
• 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
• 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
• 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. DO NOT TRY TO PRINT AT THIS STAGE.
• 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
• 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
• 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
• 12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
• 13. To verify printer functionality print a SELF-TEST PAGE. If SELF-TEST prints, then the printer is ready for use or Software Installation.
• 14. If the error is still there, or reoccurs replace the unit.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Alex758]

I did not do a hard reset and do not know how to do it. I have not made any changes to the printer and do not know how to do it. The printer does not print a test page.

[Nal_NR]

Hi @Alex758,

Have you performed or tried the steps I recommended?

If the steps did not work, then this might need one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!