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‎01-18-2021 01:50 PM

HP Recommended
Product: officejet 4630

This happened around the same time that our router died. Printer quit/shut down. Will not turn back on. Unplug and then plug in produces error code. Repeating process produces various codes: OX83C0000A NOS_LOADER_APP, 0XB065D3FC, 0XB80003E8.

Tried several times process of “printer on, unplug printer, unplug wall, wait 3 minutes, depress/hold power button 30 seconds, plug cord into wall, plug cord into printer”. Error message shows again. No other cables are connected. I saw that there is another reboot process that might help.

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4 people had the same question
1 REPLY 1

‎01-21-2021 06:23 AM

HP Recommended

@funeedham2, Welcome to the HP Support Community!

 

I understand you are not able to use the printer due to this error. Perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

 

Check for any jams inside the printer and make sure the printer carriage is moving freely. Refer to - Paper Jam Error

 

If the issue persists, I'm afraid this is a hardware failure with the printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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