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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- error code 0x6100004a on HP OfficeJet 6962

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04-02-2020 07:08 AM
I am unable to reboot the printer to address the error code 0x6100004a. I have tried a number of times to shut off printer and the error message returns. Do you have any suggestions on how to solve this?
04-06-2020 10:46 AM
Welcome to HP support community.
Remove the ink cartridges, and reset the printer
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Remove the ink cartridges from the printer.
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With the printer turned on, disconnect the power cord from the printer.
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Unplug the power cord from the power source.
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Wait at least 60 seconds.
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Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
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Turn the printer on.
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Reinsert the ink cartridges, and then close the ink cartridge access door.
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If you receive a prompt to print a calibration or alignment page, do so.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee