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‎04-02-2020 07:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I am unable to reboot the printer to address the error code 0x6100004a. I have tried a number of times to shut off printer and the error message returns. Do you have any suggestions on how to solve this?

5 people had the same question
1 REPLY 1

‎04-06-2020 10:46 AM

HP Recommended

@802Islands

 

Welcome to HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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