error code 0xb808cf28

[omazerati]

My printer is flashing an error code message: 0xb808cf28. None of the controls respond to touch. I cannot restart ther printer. I have not unplugged the printer as of now.

[Kuroi_Kenshi · Accepted solution]

Hi @omazerati,

 Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the query the error code you're getting on your printer!   

To resolve the error code 0xb808cf28 on your HP OfficeJet 8015e All-in-One Printer, follow these troubleshooting steps:

1. Power Cycle the Printer

Before diving into more complex troubleshooting, try restarting the printer by power cycling it:

1. Turn off the printer using the power button.
2. Unplug the printer from the power outlet.
3. Wait for 30 seconds to 1 minute to allow the printer to fully reset.
4. Plug the printer back in and turn it on.

This action can often resolve minor issues by clearing temporary glitches.

2. Check for Paper Jams or Obstructions

Error codes sometimes appear due to physical obstructions or paper jams:

1. Open the printer to check for any paper stuck in the input tray, output tray, or inside the printer.
2. If you find any, carefully remove the paper and check for any small pieces of paper that might be stuck.
3. Also, check for any other obstructions that could prevent the printer from functioning correctly.

3. Reset Printer to Factory Settings

If the error persists, you may need to reset the printer to its factory settings:

1. **Press and hold the "Cancel" button for 10 seconds or until the printer responds (if you can access the printer screen).
2. Alternatively, check the printer manual for detailed instructions on how to reset it to factory defaults.

4. Update Printer Firmware

If the issue is related to outdated firmware, it may need to be updated:

1. Go to the HP Support Website and download the latest firmware for your HP OfficeJet 8015e model.
2. Follow the instructions provided to update the firmware manually.

5. Check Connection and Restart the Computer

Sometimes a failed communication with the computer or network can lead to errors:

1. Ensure that the printer is correctly connected to your Wi-Fi network or wired connection (via USB or Ethernet).
2. If you're using the printer with a computer, ensure that the HP Printer software is up to date.
3. Restart your computer to refresh the connection between the device and the printer.

6. Perform a Printer Self-Test

1. Access the HP Smart App or Printer Control Panel to perform a self-test or diagnostic check (if the screen becomes responsive again after the power cycle).
2. Check if the error code is displayed or if any more information about the issue is provided.

let me know how it goes and feel free to reach out if you need any help with any of the steps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,