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on my event log page on a m631 show error code 44.01.46 and it doesn't tell you what it can be. just unknow. the printer freezes. Does anyone know what is this error?  

1 ACCEPTED SOLUTION

Accepted Solutions
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44 errors are related to failure of digital send jobs such as scan to email. Make sure that your mail service is working properly to confirm if this is an error with the printer or with your service provider. Troubleshooting below:

 

Repairatrooper_0-1710178304128.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 REPLY 1
HP Recommended

44 errors are related to failure of digital send jobs such as scan to email. Make sure that your mail service is working properly to confirm if this is an error with the printer or with your service provider. Troubleshooting below:

 

Repairatrooper_0-1710178304128.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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