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‎08-06-2021 07:00 AM - last edited on ‎08-06-2021 12:20 PM by Retired

HP Recommended
Product: HP Office Jet Pro 9015
Operating System: Microsoft Windows 10 (64-bit)

I have already done the unplug and plug back in thing multiple times, but my printer quickly get the blue screen of death showing error code B305DFF9. From looking at other posts I need to reset the printer. Can someone please send me those instructions?

1 REPLY 1

‎08-09-2021 09:01 AM

HP Recommended

Hi @RPepka,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1.From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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