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‎07-22-2022 10:25 PM - last edited on ‎07-25-2022 06:12 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Microsoft Windows 10 IOT

My HP OfficeJet 9010 printer keeps showing error code B305ED09 on a blue screen on the display. When this error code is displayed, the printer does not work and cannot be turned off at the power button. The only way to get it to work again is to turn it off at the plug and then turn it back on again. This error code happens multiple times a day. Could someone please advise how I resolve this issue? 

11 people had the same question
1 REPLY 1

‎07-28-2022 10:13 AM

HP Recommended

@25AWA25

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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