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‎08-17-2021 03:25 AM - last edited on ‎08-17-2021 11:24 AM by Retired

HP Recommended
Product: HP 5010

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.  

  

Original topic URL: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/error-code-I-can-t-identify... 

 

Yes, I have the same problem, my error code is OXB3B533A8 and I have an HP 5010.  Need help. 

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1 REPLY 1

‎08-26-2021 03:48 AM

HP Recommended

@Bynoe

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the error message. 

 

If you do not have a lever, then it is not a replaceable printhead. 

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update too: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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