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‎06-06-2019 01:21 PM

HP Recommended
Product: HP Envy 4527
Operating System: Microsoft Windows 7 (64-bit)

error code OXO11A17FF

1 REPLY 1

‎06-09-2019 03:54 AM

HP Recommended

Hi @pipnid

 

Welcome to the HP Support Community. 

 

To better assist you - Are you using a genuine HP ink cartridge? 

 

While you respond to that, try these steps - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

To clean the ink cartridges, refer to step# 3, 4 and 5 from this document.

 

Also, try updating the printer's firmware. Refer to this document for steps. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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