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‎04-16-2025 09:13 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have an error code on HP 4655 0XB9380FC5 HELP!!!

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1 REPLY 1

‎04-17-2025 09:21 AM

HP Recommended

Hi @printprob200 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The error code 0xb9380fc5 on your HP OfficeJet 4655 printer typically indicates a firmware or hardware issue. Here are some steps to troubleshoot and resolve the problem:

Step 1: Perform a Hard Reset

  1. Turn off the printer and unplug it from the power source.
  2. Wait for 60 seconds, then plug it back in and turn it on.
  3. Check if the error persists.

Step 2: Update the firmware on an HP printer

 

  • HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
  • Click on the link below for instructions on how to update the firmware of your printer.
    https://support.hp.com/in-en/document/ish_1776648-1643972-16

Step 3: Check for Paper Jams or Obstructions

  1. Open the printer and inspect the paper path for any jammed paper or debris.
  2. Remove any obstructions carefully and close the printer.

Step 4: Reset the Printer Settings

  1. Access the printer's control panel and navigate to Settings > Printer Maintenance > Restore Defaults.
  2. Confirm the reset and check if the error clears.

Step 5:  Use HP Print and Scan Doctor

  • Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 
    When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
    Link: https://support.hp.com/in-en/help/printscandoctor

 

Let me know how it goes or if you need further guidance! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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