error code oxb80585ea

[Stevecollin11]

hoe do i clear error code 0xb80585ea on my hp smart tank plus 651 printer

[Raj_05]

Hi @Stevecollin11,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Error codes on printers, including the HP Smart Tank Plus 651, can indicate various issues related to hardware, software, connectivity, or paper jams. The error code "0xb80585ea" is not specifically listed in the common HP error code databases available up to my knowledge cutoff in September 2021. However, you can try the following general steps to troubleshoot and clear the error.

• Restart the Printer: Sometimes, errors can be temporary glitches. Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on again.
• Check for Paper Jams: Ensure that there are no paper jams or obstructions in the paper path, including inside the printer and in the input trays. Even a small piece of paper can cause errors.
• Update Firmware and Software: Outdated firmware or printer software can lead to errors. Check the HP website for the latest firmware and software updates for your printer model and install them if available.
• Check Ink Levels and Printhead: Low ink levels or printhead issues can sometimes trigger errors. Make sure the ink cartridges are properly installed and have sufficient ink. You might also want to clean the printhead if your printer has that option.
• Check for Connectivity Issues: If the printer is connected via a network, ensure that it has a stable connection. If it's connected via USB, make sure the cable is securely connected.
• Perform a Hard Reset: This involves resetting the printer to its default settings. Look for a "Reset" or "Restore Defaults" option in the printer settings menu. Note that this might erase some personalized settings.
• Check for Obstructions: Ensure that there are no foreign objects or debris stuck in the printer, especially around the printhead area or the paper feed rollers.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support