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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: error code

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12-30-2018 11:01 AM
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "0x.." error.
Don’t worry, I’m here to help!
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware. Refer to this document for steps to update the firmware.
If the issue still persists, this would confirm a hardware problem. I have sent you a Private Message with the details about the service options.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Hope this helps!
Let me know how that goes.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the "Thumbs up".
Have a great day ahead 🙂
Asmita
I am an HP Employee