• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-22-2021 03:42 PM

HP Recommended
Product: officejet 4630
Operating System: macOS 10.15 Catalina

What does error code 0xb9111b54 mean?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-25-2021 01:45 AM

HP Recommended

@Bobl7, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. A 0x error indicates a  hardware issue with the printer.

Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

Reset the printer and reinstall the ink cartridges.

 

Also, make sure there are no paper jams inside the printer and the print carriage is moving freely - Paper Jam Error (includes steps to clear a carriage jam)

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-25-2021 01:45 AM

HP Recommended

@Bobl7, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. A 0x error indicates a  hardware issue with the printer.

Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

Reset the printer and reinstall the ink cartridges.

 

Also, make sure there are no paper jams inside the printer and the print carriage is moving freely - Paper Jam Error (includes steps to clear a carriage jam)

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.