error code0x61011bed

[Lee-108]

Hello! I keep getting error code 0x61011bed, which I suspect may have something to do with when last replacing an ink cartridge I ignored a warning stating that the cartridge might be a "fake original" (My system language is in Italian so I'm translating the message), hoping that this was just due to a glitch in my printer-scanner-fax because I believed that my purchase was from a reputable dealer. 

I tried following advice from the forum indicating that I should disconnect all cords without turning off the printer and then plug in and restart, but I got the same error message.  I don't know enough about these things to attempt to re-install or update the printer firmware as was suggested....

Should I contact an authorized repair service?

Thanks in advance

[KrazyToad · Accepted solution]

@Lee-108

Welcome to HP Community

I have gone through your Post and would like to help

If you already tried the Power Reset and updating the Firmware, I suggest you contact HP Support in your Region

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Lee-108]

Thank you,  KrazyToad, for your guidance.  It looks like when I installed the cartridge that brought up the warning about a possible counterfeit original, I should have trusted the HP internal computer more than the shop where I'd made my purchase... even though I've been buying my ink cartridges from them for years.