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‎05-10-2023 02:05 PM

HP Recommended
Product: HP OfficeJet Pro 9020e All-in-One Printer

Blue screen with error message 83C0000B have tried to power off and on

Category:
2 REPLIES 2

‎05-22-2023 10:04 AM

HP Recommended

Hi @AlexELK 

 

It is my understanding that HP teams are working diligently to address the blue screen error affecting a number HP OfficeJet Pro 9020e series printers. HP is recommending customers experiencing the error contact the customer support team for assistance at https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

 

I just escalated your case to a moderator and you should be assisted by the HP Support team.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎05-23-2023 12:37 AM

HP Recommended

Hi @AlexELK, 

 

Thank you for visiting the HP community. 

 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

 

First Name:
Last Name:
Serial Number:
Product ID:
Contact number:
Full Address:
Country:
Pincode:
Email:
Best Time to reach:

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Take care and have a good day.

 

Alden4
HP Support

I am an HP Employee.
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