error message - SYSTEM\CurrentControlSet\Control\Print\Printers\HP Color LaserJet CP 1215(copy 1)\Pr

[RichLu2]

error message - SYSTEM\CurrentControlSet\Control\Print\Printers\HP Color LaserJet CP 1215(copy 1)\PrinterDriverData

This error message pops up every time I start or restart.  This (copy 1) was deleted but the error sign keeps popping up.

[Echo_Lake · Accepted solution]

@RichLu2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 

• Are you able to print from other devices? 

• Are you printing from your phone or computer? 

• Could you please share the picture of the error message?

While you respond to that, let's try these steps:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[RichLu2]

Thanks, Echo-Lake!

Followed your instructions and it appears to have cleared the error message.  Thanks a million!  Extremely helpful!

RichLu2

[Echo_Lake]

@RichLu2

Thank you for posting back.

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day! 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find th...