• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-11-2020 01:29 PM

HP Recommended
Product: 8610

it displays the message: The printer head seems to be missing, not detected, or incorrectly installed. error code: 0xc19a0040.

I have tried factory reset. disconnected power cord, restart etc. 

Tags (1)
1 person had the same question
3 REPLIES 3

‎03-11-2020 02:28 PM

HP Recommended

@DriversRus,

Common issue with 8600, 6900 series.  The following is public knowledge.

https://support.hp.com/us-en/document/c04839288

https://www.youtube.com/watch?v=N28HcN0Wjk8

https://www.youtube.com/watch?v=Gf0Ziy5bDAM

https://www.amazon.com/Printers-Jack-Printhead-Solution-Flushing/dp/B07D8KBDMJ/ref=sr_1_7?keywords=h...

 

 

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎03-11-2020 04:21 PM

HP Recommended

Exact same thing happened to me last night.  I printed an item working perfectly... then, my computer did a Microsoft Update.  IMMEDIATELY following that I tried to print... and could not.. I have done every last trick to reset.. it wont do it.  This is NOT the first HP printer to burn me.  I am going to call tech support.  If they cannot fix it.. then I want another printer from them..If that does not happen.. they can kiss me goodbye.. I currently have 3 HP laptops.. Had 2 previously...  Tired of their printers leaving me stuck  ! 

Was this reply helpful? Yes No

‎03-14-2020 04:05 AM

HP Recommended

Hi @wang5884

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.