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MiyBad1948
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Message 1 of 2
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Flag Post

error messsage: remove and replace cartridge doesn't help even with new cartridges

‎12-02-2020 06:46 PM

HP Recommended
Product: HP4655
Operating System: Microsoft Windows 10 (32-bit)

Sometimes pages came out as "redacted"   Now receive error message: remove and replace ink cartridge.  does not correct printing.

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-11-2020 07:02 AM

HP Recommended

@MiyBad1948, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Which of the ink cartridge is indicated in the error?

This printer supports printing in single-cartridge mode. Insert one ink cartridge at a time to identify the defective ink cartridge.

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the issue persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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