error msg 0x8007007e

[Hidrocalida]

My printer will not print from the web; getting error: "Your printer has experienced an unexpected configuration problem. 0x8007007e

[Jeet_singh]

@Hidrocalida,

Thank you for posting your query on HP Community,

Are you able to make a copy from the printer? Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, then this could be an issue with the software or driver related issue. 

Let's start off by running Windows update troubleshooter: 

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Now run HP Print and Scan Doctor: 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature software for this printer.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hidrocalida]

Thank you for your response; even though I am 76 years old, I follow the instructions you sent me but I am still getting the same message. I am able to print everything like documents, spreadsheets and from Google Chrome, just not from Windows 10 Edge. 

I still have the CD I received with the printer and "reinstalled" it two days ago, but no luck. Thankfully, I can go to Chrome and print items from the web.

Very disappointed because this problem came up suddenly without me having made any changes! I had an Epson printer for years prior to this one and never experienced any such problems.

, 

[Jeet_singh]

@Hidrocalida,

Are you selecting the printer from Printer menu?

1. Open MS Edge.
2. Find a page you want to print.
3. Click the More Actions button with three dots in the top-right to open up more settings.
4. Select Print. 
5. Select HP Officejet 8710 Printer.
6. Click Print at the bottom of the new Window.

Figure: Select the HP Officejet 8710 Printer from the Printer menu.

If the issue persists, you could try resetting MS Edge.

NOTE: Please backup your favorites before continuing.

Method # 1: Resetting Edge Using Settings

As resetting Edge browser is not a possible in Windows 10, so, you can use browser’s settings in order to clear it to default settings. Follow these steps below.

1. Open the More actions in Edge by clicking on the (…) icon located at the top-right side of the browser.

2. After opening the tab, click on the Settings present at the end of the tab panel. In the settings panel, navigate to Clear browsing Data and click on the button labeled as Choose what to clear.

3. Inside clear browsing data tab, check the boxes including Browsing History, Cookies and saved website data, cached data and files as shown in the picture below. After checking the boxes, click on the grey Clear button in order to reset the browser to its default. It would start clearing.

4. After the clearing process is completed, open the Task Manager. You can open it by pressing Win + X and selecting the task manager from the list. Inside the task manager, right click on the Microsoft Edge and select Go to details.

5. Now, right click on exe and select the End task. Do the same for anything named with Microsoft Edge. It would force close the Edge browser services and when you will open the browser again, the entire browser will be reset.

Please use at your own discretion.

Method # 2: Advanced Way

If the above method doesn’t tend to work for you, you can use the advanced method of deleting the core data of Microsoft Edge. For this purpose, navigate to the following folders mentioned below and clear everything inside that folder.

C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe

 The following code %username% should be replaced with your user name. See the example below.

Now, open the powershell using admin rights. You can open it by searching in the search box. Type the following code inside the powershell and hit Enter.

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

Now, open the Edge Browser and it would be reset to its default settings.

Source

• Try printing from MS Edge.

If you're still experiencing issues, please contract Microsoft.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!