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‎05-26-2024 06:14 AM - last edited on ‎05-26-2024 04:06 PM by Retired

HP Recommended

please contanct me anyhow 

 

Category:
1 REPLY 1

‎05-27-2024 08:59 AM - edited ‎05-27-2024 08:59 AM

HP Recommended

Hi @VC37,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you're encountering an error while trying to print documents and they're getting stuck in the print queue, there could be several reasons causing this issue. Here are some troubleshooting steps you can try:

1. Clear Print Queue:

  • Open the print queue on your computer by clicking on the printer icon in the system tray (Windows) or accessing the Printers & Scanners settings (Mac).
  • Cancel all pending print jobs in the queue.
  • Restart the computer and the printer.

2. Check Printer Connection:

  • Ensure that the printer is properly connected to your computer or network.
  • If using a USB connection, try using a different USB port on your computer.
  • If using a network connection, ensure that the printer is connected to the correct network and that the network settings are configured correctly.

3. Update Printer Drivers:

  • Make sure you have the latest printer drivers installed on your computer.
  • Visit the printer HP website and download/install the latest drivers for your printer model.

4. Restart Print Spooler Service (Windows):

  • Press Win + R to open the Run dialog, type "services.msc", and press Enter.
  • In the Services window, locate the "Print Spooler" service.
  • Right-click on the Print Spooler service and select Restart.
  • Check if the print queue is cleared and try printing again.

5. Check Printer Status:

  • Make sure there are no error messages or warnings displayed on the printer's control panel.
  • Check the printer's paper tray for any paper jams or obstructions.

6. Print Test Page:

  • Print a test page from your computer to see if the printer is able to print at all.
  • If the test page prints successfully, the issue may be with the specific documents you're trying to print.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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