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‎08-10-2022 10:12 PM - last edited on ‎08-11-2022 10:58 AM by Retired

HP Recommended
Product: HP Ink Tank 115
Operating System: Microsoft Windows 7 (64-bit)

please help me. i just bought my HP ink tank 115 and when i connected it to our computer and try to print it only says that error: user intervention.

1 REPLY 1

‎08-22-2022 07:49 AM

HP Recommended

Hi @maureengira,

 

Welcome to the HP Support Community

 

I understand you are getting an error message "user intervention" on your HP Ink Tank 115. Not to worry I will help you to get a resolution to resolve the issue.

 

A User Intervention Required message displays on the computer, and the printer does not print. This issue might be caused by a printer error condition, corrupted print jobs, or wireless connection issues.

 

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP Printers - 'User Intervention Required' Error (Windows)

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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