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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-25-2025 06:08 PM - edited ‎09-25-2025 06:36 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer

I tried to scan to my laptop as I had done often before, but the printer started flashing a light show with all indicators, showing error code 0xb8093b62.  As suggested by this:< https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Blue-screen-Error-83C0000B-on-HP-OfficeJet-Pro... I tried:  Step 1: Windows 11 Home shows it as the default printer at 10.0.0.165.  Step 2: I can't stop the flashing lights to access the control panel to check for updates.  I tried a hard shutdown for 60 seconds, but that did not clear the problem.  I would like some help with this issue please.

 

[Solved}  HP Smart helped me out.

1 REPLY 1

‎09-29-2025 05:37 AM

HP Recommended

Hi @T-rickster 

 

Welcome to the HP Support Community! 

 

I'm really glad to hear HP Smart helped resolve the issue. It’s great that you were able to restore functionality and get back to scanning.

 

Take care, and stay fantastic! 

 

Regards, 

Hawks_Eye

I am an HP Employee.
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