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‎06-03-2019 08:53 AM - last edited on ‎06-03-2019 08:55 AM by Retired

HP Recommended
Product: officejet hp 7610 series
Operating System: Microsoft Windows 10 (64-bit)

 

stampante hp all in one officejet 7610, n° serie [edit].

Al cambio di cartuccia il display annuncia " problema della stampante o del sistema d'inchiostro" errore generico.

Le cartucce sono originali hp, ho pulito i contatti delle cartucce e delle testina con lo spray salva contatti, ho disinstallato il firmware e lo ho reinstallato (caso mai qualcosa lo avesse corrotto), naturalmente ho spento, staccato tutto,aspettato un giorno e riattaccato. Niente. Qualcuno mi aiuti vi prego.

 

5 REPLIES 5

‎06-03-2019 08:56 AM

HP Recommended

@kla2

 

 Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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Thank you for your understanding


Thank you

 

I work on behalf of HP
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‎06-06-2019 11:55 AM

HP Recommended

hp all in one officejet 7610 printer, serial number [edit].

When the cartridge is changed the display announces "printer or ink system problem" generic error.

The cartridges are original hp, I cleaned the contacts of the cartridges and the head with the spray saves contacts, I uninstalled the firmware and I reinstalled it (in case anything had corrupted it), of course I turned off, disconnected everything, waited a day and hung up . Anything. Please someone help me.

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‎06-09-2019 03:44 AM

HP Recommended

Hi @kla2

 

Welcome to the HP Support Community. 

 

Appreciate you trying the troubleshooting steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎06-10-2019 01:18 AM

HP Recommended

HP shows me as a service center in my area the company "Fratelli Riolo", a company that has been bankrupt for about two years, I would advise you to update your data and maybe find a new service center. best regards.
claudio

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‎06-10-2019 04:42 PM

HP Recommended

@kla2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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