event 69556

[Daveengineer7]

I keep getting event 69556 when I send a print job to the printer. The printer will print one partial page and then throw an error. If I turn off/on the printer, it will print, but sometimes, it will only print a partial page. 

[Nal_NR]

Hi @Daveengineer7,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about the trouble you're having with your HP DeskJet 4155e printer. Event 69556 is a common error that typically indicates a communication issue between your printer and the device you're printing from. It may happen due to network problems, print spooler issues, or incorrect printer settings.

• Is your printer connected via Wi-Fi, USB, or Bluetooth?
• Are you seeing any specific error codes or messages on the printer display when this happens?
• Does this issue occur with all print jobs or only specific documents?

Restart the Printer and Device:

• Turn off both the printer and the device you're printing from. Wait 30 seconds, then turn them both back on. This can help resolve temporary communication issues.

Check for Connectivity:

• Ensure that the printer is connected properly to your network (if using Wi-Fi) or to your computer (if using USB). For Wi-Fi printers, try printing a network configuration page from the printer to confirm the connection status.

Clear the Print Queue:

• On your computer, go to the printer queue and clear any pending print jobs. Sometimes, a stalled print job can cause issues. Try printing a small document afterward to test if the issue persists.

Update Printer Drivers:

• Visit HP’s official website to download and install the latest printer drivers for your specific model. Outdated drivers can sometimes lead to communication errors.

Reset the Printer’s Network Settings:

• If using Wi-Fi, reset the network settings on the printer, and reconnect it to your Wi-Fi network. This can help resolve any connection issues.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Kuroi_Kenshi]

.