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HP Recommended
Troubleshooting shows this jam as occurring at the back door either due to a jam or a failed transfer belt or fuser. On this design model if the paper jams inside the fuser it can be almost impossible to see. Fuser is located at the top back of the printer. Unit should still be under warranty and I would engage HP rather than spend your own time trying to fix it.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Troubleshooting shows this jam as occurring at the back door either due to a jam or a failed transfer belt or fuser. On this design model if the paper jams inside the fuser it can be almost impossible to see. Fuser is located at the top back of the printer. Unit should still be under warranty and I would engage HP rather than spend your own time trying to fix it.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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