• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Microsoft Windows 11

HP Smart Tank 5105

1 REPLY 1
HP Recommended

@Rebecca196, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Smart Tank 5100 Series: Fixing the E2 Error When Printing on A4 Paper! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If you are encountering frequent E2 errors when printing on A4 paper with your HP Smart Tank 5105 printer, here is a step-by-step guide to help you resolve the issue.

E2 error on the printer control panel

Update the Printer Firmware (Recommended)

Updating the printer firmware can resolve many issues, and it’s a good first step. Follow these instructions to update the firmware from the Embedded Web Server (EWS):

Using the Embedded Web Server (EWS)

Open the EWS:

  • HP Smart app: Open the HP Smart app, select your printer name or image, click the Printer Settings tile, and then click Advanced Settings.
  • Printer IP address: Print an Information page by pressing the Information button on the printer control panel. Find the printer IP address on the printout, type it into a web browser address bar, and press Enter.

Login or Certificate Window:

  • If a website security certificate displays, click Continue.
  • If a login window opens, type admin as the username and enter the PIN located inside the front door of the printer, or the set password.

Navigate to Firmware Updates:

  • From the EWS home page, click the Tools tab.
  • Click Printer Updates and then Firmware Updates.
  • Click Check Now. Any available updates will download and install automatically.

Note: Do not turn off the printer during a firmware update, as this could permanently damage the printer.

Alternately, Download Firmware from the HP Website

For Windows or macOS, follow these instructions:

  1. Go to HP Software and Driver Downloads:
    • Visit HP Software and Driver Downloads, enter your printer model, and select Firmware from the list of drivers.
    • Click Download next to the update and follow the instructions.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.