every time i try to print from the web, it goes to the fax page asking for the fax recipients #

[THELIONSMANE]

every time i try to print from the web, it goes to the fax page asking for the fax recipients #

[Kuroi_Kenshi]

Hi @THELIONSMANE,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

To resolve the issue where your HP ENVY 7640 e-All-in-One Printer defaults to the fax option instead of printing, follow these steps:

Set the Printer as the Default Printer

Open Control Panel:

• Right-click the Windows Start button and select "Control Panel".
• Alternatively, type "Control Panel" in the search box.

Navigate to Devices and Printers:

• Click "View devices and printers".

Set Default Printer:

• Locate your HP ENVY 7640 printer listed under "Printers".
• Right-click your printer icon and select "Set as default printer".

Disable Fax Option

Open Printer Preferences:

• Right-click the HP ENVY 7640 printer icon again and select "Printer properties".

Access Fax Settings:

• In the printer properties window, navigate to the "Ports" tab.
• Make sure the correct printer port is configured, and not the fax.

Check Print Settings in Web Browser

Access Browser Print Settings:

• When printing from the web, go to the print dialog by pressing Ctrl + P.

Select Correct Printer:

• Ensure that the selected printer is your HP ENVY 7640 and not the fax option.
• If the fax is selected by default, change it to the correct printer and complete the printing process.

Additional Troubleshooting

Restart the Print Spooler:

• Go to Control Panel > Administrative Tools > Services.
• Scroll down to "Print Spooler", right-click, and choose Restart.

Check for Printer Driver Updates:

• Visit the HP Support Website for HP ENVY 7640 e-All-in-One Printer to ensure your printer drivers are up-to-date.

Following these steps should help ensure your HP ENVY 7640 e-All-in-One Printer prints correctly instead of defaulting to fax.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,