expired certificate using a mac

[jocularum]

followed the instructions by editing the certificate on EWS (3650 days) but the problem persists

[Garp_senchau]

@jocularum, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing issues due to an expired certificate while using the HP Smart Tank 7005 All-in-One on a Mac, here is a general guide to resolving the issue:

Update Printer Firmware:

• First, ensure that your printer firmware is up to date. Updated firmware can resolve many issues, including those related to security certificates.
• To update, go to the HP Software and Driver Downloads page on your Mac.
• Enter your printer model, select Firmware from the driver list, download it, and follow on-screen instructions for installation.

Check for Software Updates:

• Ensure that both your MacOS and the HP Smart app are up to date. This ensures compatibility and security feature support.

Reinstall the HP Smart App:

• Sometimes, reinstalling the HP Smart app can solve issues related to certificates as it ensures all components are set up correctly.

Also, refer to this guide: HP printers - 'Encryption Credentials Expired' error (macOS, iOS) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,