extended warranty on printer

[davibits]

I recently purchased a second extended warranty for my HP printer.  The agent said she would send an email confirming details such as amount paid, the number of the care pack etc.  She did not send it.  A follow up with another agent the next day took over an hour on the phone and he promised to send it as he located it in my file.  He did not send it.  How do I get HP to respond to this request now that they say the case is closed?

Thank you.

[Ric_ob · Accepted solution]

Hello @davibits 

Have you tried our HP Store Site? 

  

We invite you to visit our dedicated HP Store Site  where you´ll find specific information/tools oriented to help you on  your questions about order status/issues as well as product sales info. 

  

Please click on this link: HP Store Help 

  

We hope you find it useful and save time in your search! 

  

Thank you for visiting the HP Support Community. 

[davibits]

Hello Ric_ob

I tried earlier to send you a thank you for the advice but I suspect I did not do it in the proper manner.  Allow me to say it again....Many thanks for your assistance.  I was able to  go to the store and find out the information I needed.  Needless to say your help was very much appreciated.

davidbits