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‎12-27-2021 07:33 PM

HP Recommended
Product: officejet 5255
Operating System: Microsoft Windows 11

I am receiving the following error code:  0XB3D9DA2B.  I saw on a previous post that a factory reset needed to be performed, but I am unable to find the instructions on performing the reset.  Any assistance would be very appreciated.

 

Thank you!!

Category:
1 REPLY 1

‎01-03-2022 12:49 PM

HP Recommended

@lwilkins

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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