failed to reconnet

[Jasmine_Morgan9]

Trying to reconnect HP ENVY 6020e printer back on to the wifi. On my Hp Smart app it says that its connected but when I try and finish the setup it doesnt work. I have tried to hold the power button and the wifi button together for 5 seconds but nothing happened. Ive tried turning off the printer and pulled the plug out for a about 1 minute still didn't work. I have been able to use the printer before this happened. It is only 2 weeks old. So am not sure why it's doing this for.

PLEASE HELP!

[A_Gayathri]

Hi @Jasmine_Morgan9 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6020e printer is having trouble completing the Wi-Fi setup, even though it appears to be connected according to the HP Smart app. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Reset the Printer’s Network Settings

1. Reset the network settings:
   • Hold the Wi-Fi button and the Cancel button (or Power + Wi-Fi buttons depending on your model) together for 5-10 seconds until the Power light blinks. This will reset the network settings.
2. Reboot the printer by unplugging it for 1 minute, then plug it back in and turn it on.

2. Use the HP Smart App to Reconnect  HP Print and Scan Doctor

1. Open the HP Smart app on your Windows 11 device.
2. Remove the printer from the app:
   • Go to Settings > Printers, select your printer, and choose Forget Printer or Remove Printer.
3. Add the printer back:
   • Tap Add Printer and follow the instructions.
   • When prompted, ensure your printer is in Wi-Fi setup mode (light on the Wi-Fi button should blink). If not, reset network settings as in Step 1.

3. Check Your Wi-Fi Network  HP printer setup (Wi-Fi network)

• Ensure your printer and computer are on the same 2.4 GHz network (not 5 GHz).
• Restart your Wi-Fi router by unplugging it for 30 seconds.
• Verify the Wi-Fi password is correct.

4. Manually Configure Wi-Fi (Optional)

1. On the printer, hold the Information button until all the control panel buttons light up.
2. Press the Information + Wi-Fi Direct buttons together to print a Wi-Fi Direct details page.
3. Use the credentials on this page to connect your computer to the printer’s Wi-Fi Direct network (e.g., HP-Setup-ENVY-XXXX).
4. Access the printer’s embedded web server (EWS) by opening a browser and navigating to 192.168.223.1.
5. Go to the Network tab and connect the printer to your Wi-Fi network manually.

5. Run the HP Print and Scan Doctor HP Print and Scan Doctor

1. Download and install the HP Print and Scan Doctor from HP's website.
2. Run the tool to diagnose and resolve network connection issues.

6. Update Printer Firmware  Update the firmware on an HP printer

• Ensure your printer firmware is up-to-date via the HP Smart app or by downloading updates directly from the HP Support website.

7. Additional Troubleshooting

• Disable any VPNs, firewalls, or antivirus software temporarily during setup.
• If all else fails, try connecting via a USB cable to verify the printer works correctly.

Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Jasmine_Morgan9 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6020e printer is having trouble completing the Wi-Fi setup, even though it appears to be connected according to the HP Smart app. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Reset the Printer’s Network Settings

1. Reset the network settings:
   • Hold the Wi-Fi button and the Cancel button (or Power + Wi-Fi buttons depending on your model) together for 5-10 seconds until the Power light blinks. This will reset the network settings.
2. Reboot the printer by unplugging it for 1 minute, then plug it back in and turn it on.

2. Use the HP Smart App to Reconnect  HP Print and Scan Doctor

1. Open the HP Smart app on your Windows 11 device.
2. Remove the printer from the app:
   • Go to Settings > Printers, select your printer, and choose Forget Printer or Remove Printer.
3. Add the printer back:
   • Tap Add Printer and follow the instructions.
   • When prompted, ensure your printer is in Wi-Fi setup mode (light on the Wi-Fi button should blink). If not, reset network settings as in Step 1.

3. Check Your Wi-Fi Network  HP printer setup (Wi-Fi network)

• Ensure your printer and computer are on the same 2.4 GHz network (not 5 GHz).
• Restart your Wi-Fi router by unplugging it for 30 seconds.
• Verify the Wi-Fi password is correct.

4. Manually Configure Wi-Fi (Optional)

1. On the printer, hold the Information button until all the control panel buttons light up.
2. Press the Information + Wi-Fi Direct buttons together to print a Wi-Fi Direct details page.
3. Use the credentials on this page to connect your computer to the printer’s Wi-Fi Direct network (e.g., HP-Setup-ENVY-XXXX).
4. Access the printer’s embedded web server (EWS) by opening a browser and navigating to 192.168.223.1.
5. Go to the Network tab and connect the printer to your Wi-Fi network manually.

5. Run the HP Print and Scan Doctor HP Print and Scan Doctor

1. Download and install the HP Print and Scan Doctor from HP's website.
2. Run the tool to diagnose and resolve network connection issues.

6. Update Printer Firmware  Update the firmware on an HP printer

• Ensure your printer firmware is up-to-date via the HP Smart app or by downloading updates directly from the HP Support website.

7. Additional Troubleshooting

• Disable any VPNs, firewalls, or antivirus software temporarily during setup.
• If all else fails, try connecting via a USB cable to verify the printer works correctly.

Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!