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11-25-2024 01:12 AM
Trying to reconnect HP ENVY 6020e printer back on to the wifi. On my Hp Smart app it says that its connected but when I try and finish the setup it doesnt work. I have tried to hold the power button and the wifi button together for 5 seconds but nothing happened. Ive tried turning off the printer and pulled the plug out for a about 1 minute still didn't work. I have been able to use the printer before this happened. It is only 2 weeks old. So am not sure why it's doing this for.
PLEASE HELP!
11-26-2024 09:14 AM
Hi @Jasmine_Morgan9 ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP ENVY 6020e printer is having trouble completing the Wi-Fi setup, even though it appears to be connected according to the HP Smart app. Here’s a step-by-step guide to troubleshoot and resolve the issue:
1. Reset the Printer’s Network Settings
- Reset the network settings:
- Hold the Wi-Fi button and the Cancel button (or Power + Wi-Fi buttons depending on your model) together for 5-10 seconds until the Power light blinks. This will reset the network settings.
- Reboot the printer by unplugging it for 1 minute, then plug it back in and turn it on.
2. Use the HP Smart App to Reconnect HP Print and Scan Doctor
- Open the HP Smart app on your Windows 11 device.
- Remove the printer from the app:
- Go to Settings > Printers, select your printer, and choose Forget Printer or Remove Printer.
- Add the printer back:
- Tap Add Printer and follow the instructions.
- When prompted, ensure your printer is in Wi-Fi setup mode (light on the Wi-Fi button should blink). If not, reset network settings as in Step 1.
3. Check Your Wi-Fi Network HP printer setup (Wi-Fi network)
- Ensure your printer and computer are on the same 2.4 GHz network (not 5 GHz).
- Restart your Wi-Fi router by unplugging it for 30 seconds.
- Verify the Wi-Fi password is correct.
4. Manually Configure Wi-Fi (Optional)
- On the printer, hold the Information button until all the control panel buttons light up.
- Press the Information + Wi-Fi Direct buttons together to print a Wi-Fi Direct details page.
- Use the credentials on this page to connect your computer to the printer’s Wi-Fi Direct network (e.g., HP-Setup-ENVY-XXXX).
- Access the printer’s embedded web server (EWS) by opening a browser and navigating to 192.168.223.1.
- Go to the Network tab and connect the printer to your Wi-Fi network manually.
5. Run the HP Print and Scan Doctor HP Print and Scan Doctor
- Download and install the HP Print and Scan Doctor from HP's website.
- Run the tool to diagnose and resolve network connection issues.
6. Update Printer Firmware Update the firmware on an HP printer
- Ensure your printer firmware is up-to-date via the HP Smart app or by downloading updates directly from the HP Support website.
7. Additional Troubleshooting
- Disable any VPNs, firewalls, or antivirus software temporarily during setup.
- If all else fails, try connecting via a USB cable to verify the printer works correctly.
Troubleshoot a Wi-Fi connection to an HP printer
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
11-26-2024 09:25 AM - edited 11-26-2024 09:25 AM
Hi @Jasmine_Morgan9 ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP ENVY 6020e printer is having trouble completing the Wi-Fi setup, even though it appears to be connected according to the HP Smart app. Here’s a step-by-step guide to troubleshoot and resolve the issue:
1. Reset the Printer’s Network Settings
- Reset the network settings:
- Hold the Wi-Fi button and the Cancel button (or Power + Wi-Fi buttons depending on your model) together for 5-10 seconds until the Power light blinks. This will reset the network settings.
- Reboot the printer by unplugging it for 1 minute, then plug it back in and turn it on.
2. Use the HP Smart App to Reconnect HP Print and Scan Doctor
- Open the HP Smart app on your Windows 11 device.
- Remove the printer from the app:
- Go to Settings > Printers, select your printer, and choose Forget Printer or Remove Printer.
- Add the printer back:
- Tap Add Printer and follow the instructions.
- When prompted, ensure your printer is in Wi-Fi setup mode (light on the Wi-Fi button should blink). If not, reset network settings as in Step 1.
3. Check Your Wi-Fi Network HP printer setup (Wi-Fi network)
- Ensure your printer and computer are on the same 2.4 GHz network (not 5 GHz).
- Restart your Wi-Fi router by unplugging it for 30 seconds.
- Verify the Wi-Fi password is correct.
4. Manually Configure Wi-Fi (Optional)
- On the printer, hold the Information button until all the control panel buttons light up.
- Press the Information + Wi-Fi Direct buttons together to print a Wi-Fi Direct details page.
- Use the credentials on this page to connect your computer to the printer’s Wi-Fi Direct network (e.g., HP-Setup-ENVY-XXXX).
- Access the printer’s embedded web server (EWS) by opening a browser and navigating to 192.168.223.1.
- Go to the Network tab and connect the printer to your Wi-Fi network manually.
5. Run the HP Print and Scan Doctor HP Print and Scan Doctor
- Download and install the HP Print and Scan Doctor from HP's website.
- Run the tool to diagnose and resolve network connection issues.
6. Update Printer Firmware Update the firmware on an HP printer
- Ensure your printer firmware is up-to-date via the HP Smart app or by downloading updates directly from the HP Support website.
7. Additional Troubleshooting
- Disable any VPNs, firewalls, or antivirus software temporarily during setup.
- If all else fails, try connecting via a USB cable to verify the printer works correctly.
Troubleshoot a Wi-Fi connection to an HP printer
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.