failing printer officejet 4620

[printerlearner]

printer did fine suddenly there were white strips at the beginning of a page and then nearly no printing

no amelioration after cleaning of the print heads several times or using a new ink cartridge, printer recognizes the full cartridge.

It is not a white page coming out but the print is very very faint

Who can help please?

[praveen196]

@printerlearner Welcome to HP Community!

I understand that you are getting faint printouts.

Do not worry. I will try to fix the issue.

Please let us know are you able to make the photocopy without any issue.

Please print the report from the control panel and check. 

1. Load plain white U.S. letter or A4 size paper in the tray.

2. On the control panel home screen, press the Setup icon .

3. Press the button  next to the Down Arrow  until Reports displays next to OK.

4. Press the button next to OK to select Reports.

5. Press the button next to the Down Arrow  until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

Please update the firmware and check.

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/document/...

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!