firmware update not working

[maddiedog8]

Hello, okay so my printer lately has been refusing to print anything. It would say now printing and then freeze up. So i decided a firmware update was necessary. When i download the firmware updater it goes through everything then on my envy printer it will say now printing, then it will randomly say cancelled and on my laptop a message pops up and says firmware update cancelled by user. what do i do now????

[Raj1788]

@maddiedog8

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

Try updating the firmware for the printer using this link: https://support.hp.com/sg-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/document/c0291... 

Restart the printer.

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? (USB or wireless)

Is the copy working fine?

If the copy is working fine this could be a driver issue.

Follow the steps mentioned below steps to Add the printer as AirPrint.

Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2. Find the printer names that match your printer from the list of devices.

   

3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4. Try printing again.

   • If the printer prints, you can stop troubleshooting.

   • If the printer remains offline or displays an error, continue to the next step.

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

   NOTE: 

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   

   Your new printer queue displays in the Printers list in an Idle status .

   

7. Try printing again.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)