firmware updates to a version that blocks third party ink

[jameszwc]

re:  HP 7720 Wide Format AIO Printer

HP Forces customers to allow firmware updates to keep using their printer's functionality that was puchased.  They force that if you have the scanning services enabled, that you must accept automatic firmware updates.  If you have automatic firmware updates, then the firmware updates to a version that blocks third party ink.

Thus, you are forced arbitrarily to either use HP ink or give up basic functions like scanning.

[Nal_NR]

Hi @jameszwc,

Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @jameszwc,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.