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‎07-14-2019 12:29 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I purchased a genuine HP set of multi-colour and black ink cartridges for my HP DeskJet 2630. I installed them but only the multi-colour seem to be working. 

 

I tried several of the suggestions on the help pages here.. (1) turn the printer off and on again, (2) re-install the cartridges, (3) clean the cartridges, (4) update the software, and (5) check for jams.

 

None of these options works. My printer does not have a display, but the error message is consistent with no ink/unrecognised cartridge. 

 

Is there any other way I can try and solve the issue?

 

If not, how can I get a replacement for this malfunctioning cartridge?

 

Thank you in advance and best.

2 people had the same question
1 REPLY 1

‎07-14-2019 01:00 PM

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

Regards,
Jabzi

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