-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- get back to automatic double sided printing - only option is...
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
1 REPLY 1
04-15-2025 07:39 PM
Windows or MAC OS?
If Windows, make sure that you are still using an HP driver and not a Microsoft Class or IPP driver. On your computer go to control panel>devices and printers and then right click on the icon for your printer and select printer properties from the drop down menu. The click on the advanced tab and check what driver is showing. If it is not an IPP driver then click on the device settings tab and scroll down to find an option called duplex unit and change it to installed.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.




I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Recommendations
Question | Author | Posted | |
---|---|---|---|
03-17-2017 10:45 AM | |||
10-26-2022 05:09 AM | |||
07-30-2020 11:27 AM | |||
08-29-2017 05:49 AM | |||
12-24-2023 11:52 AM | |||
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.