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‎09-12-2019 07:38 AM

HP Recommended
Product: OfficeJet 3830
Operating System: macOS 10.14 Mojave

Want to print but getting an error from my printer "encryption credentials have expired"???

3 REPLIES 3

‎09-12-2019 07:42 AM - edited ‎09-12-2019 07:50 AM

HP Recommended

Hi,

Make sure your printer has the latest firmware and check:

https://support.hp.com/us-en/document/c02919168

 

If the same persists, remove the printer from Printers & Scanners, then click the plus sign and add the printer by selecting AirPrint under the Use drop-down menu, instead of the Secured AirPrint option



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎09-15-2019 05:48 AM

HP Recommended

Problem resolved. I removed every icon from my hard  drive that was associated with this printer. Then went to  the HP site and started from scratch with the downloads for my model printer. Followed all the prompts and now all is good!

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‎09-20-2019 02:53 PM

HP Recommended

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

I am HP Employee
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