having e9 error and page often get stuck in my printer

[EklavyaBishnoi]

showing E9 error and page often get stuck in my printer hp wireless ink tank 419

[Sneha_01]

Hi @EklavyaBishnoi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The E9 error on your HP Wireless Ink Tank 419 typically indicates a paper jam or an issue with the printer’s internal components. Here’s how to troubleshoot the error and address the paper jam issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

2. Check for Paper Jams

• Open the Printer: Open the front and rear access doors to check for any jammed paper.
• Remove Jammed Paper: If you find any stuck paper, carefully remove it. Make sure to pull it in the direction of the paper path to avoid damaging the printer.
• Check the Paper Tray: Ensure the paper is loaded correctly and that the paper guides are snug against the paper.

3. Inspect the Print Path

• Look for any debris or small objects that might be obstructing the print path.
• Use a flashlight if necessary to see inside the printer better.

4. Clean the Rollers

• Over time, dust and debris can accumulate on the paper feed rollers:
  • Use a lint-free cloth slightly moistened with water to clean the rollers.
  • Allow them to dry completely before closing the printer.

5. Reset Printer Settings

• You can perform a reset on the printer:
  1. Turn off the printer.
  2. Disconnect the power cord from the printer and the wall outlet.
  3. Wait for 60 seconds.
  4. Reconnect and power on the printer.

6. Check Ink Levels

• Low ink levels can sometimes cause errors. Check to ensure that all ink tanks are filled and correctly seated.

7. Run Printer Diagnostics

• If your printer has a built-in diagnostic tool, run it to identify any issues:
  • This can often be accessed from the printer’s control panel.

8. Update Firmware

• Check for any firmware updates on the HP website or through the HP Smart app.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support