horizontal lines coloured when copy and scan

[ynnad01]

only this morning i wanted to copy dome papers and surprised by think lines colored for copying and scaning too , i wipped the glass as videos says i cleaned with soft clothing , still giving same issue , had this printer for almost 2 years had no issue , printing is fine no problem at all , updated to lateset version until now .

help me please 

[Jeet_singh]

@ynnad01,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while making a copy from your HP DeskJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you tried to clean the scanner glass as well as the plastic strip inside the document feeder?

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

In the meantime, let's try these steps here: 

This issue is mainly caused due to ink / dirt on the ADF glass strip. Please try the below-mentioned steps to fix this issue.

1. Make a blank copy using the ADF. Ideally, you should get a blank document with the two vertical lines.
2. Keep the output page on your flatbed / main scanner glass facing towards you.
3. Follow the line or streak on the paper to the area on the ADF glass that is causing the issue. Thoroughly clean the thin “White ADF scanner lid strip” and the “Glass ADF scanner strip” using a lint-free wet cloth.
4. Check the figure below. 3 is the Glass ADF strip & 2 is the White ADF scanner lid strip.

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Alternatively, you can go through the steps suggested in the support document for - HP Printers - Resolving Copy Problems

Please let me know how it goes as this will help me in further assisting you.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,