horizontal lines of cyan ink missing when printing

[PitPafPouf]

Hi all,

please have a look of what I get when printing...

I've ran all head cleaning ang alignment tools, but nothing has changed.

It's a little bit better when I use best quality printing and a better paper (Kodak for low photo quality).

I know it's not a photo printer, but it makes the same thing for colour texts and headlined texts.

I've changed cartridges and only use HP cartridges.

Thanks for your help

[sandytechy20]

@PitPafPouf

Welcome to the HP support community.

I understand that you are getting print quality issues, and I am glad to assist you.

Make sure the ink cartridges are properly vented and seated correctly

Turn on the printer, if it is not already turned on.

Open the ink cartridge access door.

The carriage moves to the center of the printer.

Wait until the carriage stops moving before you continue.

Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

Examine the vent area above the HP logo on the top of the ink cartridge.

If the ink cartridge still has the orange pull-tab attached, pull to remove it.

If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

Clogged vent

With a straight pin, gently remove excess adhesive from the vent

Unclogged vent

Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

Repeat these steps to inspect the vents on each of the ink cartridges.

Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[PitPafPouf]

I made the operations and now I haven't got any blue ink !

I've changed the cartridge, it's the same.

So it's not a matter of cartridge.

PLease have a look at the result :

[PitPafPouf]

Here is the latest problem after 3-phasis cleaning and BLUE is OK ! OK in the cleaning result report, but not when printing.

Do you know this problem ?

[sandytechy20]

@PitPafPouf

This seems to be a driver issue.

Uninstall the printer driver from the root level and reinstall it to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP smart app

Click here to download

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[PitPafPouf]

It's worse !

Another idea ?

Any part of the printer to replace ?

Is buying a new one the only solution ?

[sandytechy20]

@PitPafPouf

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[PitPafPouf · Accepted solution]

Thank you, my problem was solved with the support. Blue head was dead !

[sandytechy20]

@PitPafPouf

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[EMKASSEL]

Hi,

first: Sorry for my English

I ve got the same problems.

I ve tried all the steps the support told in this thread.

Got the same results like you.

You wrote that your problem was solved by support. How?

I really hope you can help me.