how do I get rid of E5 error?

[Bleeder]

How do I get rid of E5 error?

[Sneha_01]

Hi @Bleeder,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "E5" error on an HP printer typically indicates a problem with the printhead or ink cartridge. This can be related to issues like a misaligned printhead, cartridge problems, or printhead obstruction. Here’s how you can troubleshoot and resolve the E5 error:

1. Turn Off and Restart the Printer:

• Power Off: Turn off the printer and unplug it from the power source.
• Wait: Wait for about 30 seconds to 1 minute.
• Power On: Plug the printer back in and turn it on. Check if the error is resolved.

2. Check and Reinstall Ink Cartridges:

• Open Cartridge Access Door: Open the printer’s cartridge access door.
• Remove Cartridges: Carefully remove the ink cartridges from their slots.
• Inspect Cartridges: Check for any protective tape that may still be on the cartridges or any visible damage.
• Reinstall Cartridges: Reinsert the cartridges, ensuring they click into place securely.
• Close the Door: Close the cartridge access door and check if the error persists.

3. Clean the Printhead:

• Access the Printhead: With the cartridges removed, access the printhead (the component where the cartridges are installed).
• Clean the Printhead: Use a soft, lint-free cloth lightly moistened with distilled water or isopropyl alcohol to gently clean the printhead area.
• Reinstall Cartridges: Once cleaned, reinstall the cartridges and close the access door.

4. Check for Obstructions:

• Inspect the Area: Check for any paper jams, obstructions, or foreign objects in the cartridge area.
• Remove Obstructions: If you find anything blocking the printhead movement, carefully remove it.

5. Update or Reinstall Printer Drivers:

• Update Drivers: Go to the HP website and download the latest drivers for your printer model. Install any available updates.
• Reinstall Drivers: If updating doesn’t help, uninstall the existing drivers and reinstall them.

6. Perform a Printer Reset:

• Factory Reset: If the error persists, you may need to perform a factory reset:
  • Go to "Setup" on the printer’s control panel.
  • Select "Printer Maintenance" or "Tools".
  • Choose "Restore Defaults" or a similar option to reset the printer.

7. Check for Firmware Updates:

• Update Firmware: Ensure your printer’s firmware is up to date. Check the HP website or use the HP Smart app to see if there are any firmware updates available.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support