Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-15-2019 09:12 PM

HP Recommended
Product: HP Envy series 4520
Operating System: Microsoft Windows 10 (32-bit)

I have updated updates and reloaded drivers but to no avail.  My printer will not allow me to default to the printer that is networked to my laptop.  It was working perfectly and now will not.  Have tried every option i have found.  Has anyone else had this issue.  I suspect it is something to do with Windows 10.

EvelynJane  

2 people had the same question
1 REPLY 1

‎01-17-2019 08:21 AM

HP Recommended

@EvelynJane

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the "0x.." error.

 

Appreciate you trying the steps. Don't worry, I'm here to help. To better assist you - 

 

1) Are you experiencing the same issue while making a copy as well? 

2) Is this error on the printer's control panel? Can you please send us a picture of the error screen? 

 

While you respond to that, let's try these steps -

 

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.