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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- how to change paper size setting

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05-16-2022 09:05 AM
I get error "The paper detected by the printer does not match the paper size selected for the print job." so even though a test page will print from my computer, I cannot use scanner to photocopy an 8.5 x 11 page. The HP Printer itself is set to 4x6" now, because I was printing photos yesterday, and I cannot find out how to change setting back to 8.5 x 11.
05-16-2022 09:16 AM
Welcome to the HP User Community.
Open the printer tray
Remove / Replace the paper in the tray.
Close the tray
Look for a message on the printer display panel
Edit / Modify / Select the Paper Size / Type and select "OK" to save the change
OR
If the printer is on your network,
Check / Adjust the paper size using the Embedded Web Server (EWS)
EWS > Settings > Preferences > Tray and Paper
Details / How-to / Examples
Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel
NOTE This Section is not applicable to printers lacking a printer display panel.
Look for a message on the printer display panel.
Click Modify / Change / No-Yes (wording varies),
Select / Adjust the paper size and type, Click OK
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Paper Sizes
No Size in List?
If the size of the Paper Size is not in the Drop-down list,
If the printer supports the option,
Select Custom
Notes:
- Not all printers support size “Custom”
- "Copy" dislikes mismatched content / paper size and type. For example, select for Tray: Standard sized "Letter" / "A4" plain paper
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Embedded Web Server (EWS)
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
NOTES
- EWS is available on many network connected printers.
- Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.
If EWS is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
No Size? If the size of the Paper Size is not included in the Drop-down list, Select Custom
Copy dislikes mismatched content / paper size and type. If / As available, Check / Update Copy settings in EWS > Copy > Settings > Copy Defaults
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EWS – Browser
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
Model Dependent:
- No Size > Select “Custom” Note: Not all printers support size “Custom”
- Advanced section > General Tray, Default Paper, Default Tray, Tray Lock
Click Apply to save changes
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EWS - HP Smart for Mobile - iOS / iPadOS
Reminder: Tray and Paper settings must adjusted before opening the object to be printed.
Open HP Smart (for mobile)
Open Settings wheel
Open Add / Set Up a Printer
Scroll down, Click, Tray and Paper
Model Dependent:
- No Size > Select “Custom” Note: Not all printers support size “Custom”
- Advanced section > General Tray, Default Paper, Default Tray, Tray Lock
Click Apply to save changes
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EWS - HP Smart for Mobile - Android
Reminder: Tray and Paper settings must adjusted before opening the object to be printed.
Open HP Smart (for mobile)
Open Click on “Green Circle Check” on Printer Status icon
Scroll down to Preferences
Click, Tray and Paper
Model Dependent:
- No Size > Select “Custom” Note: Not all printers support size “Custom”
- Advanced section > General Tray, Default Paper, Default Tray, Tray Lock
Click Apply to save changes
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EWS - HP Smart – Windows
Start HP Smart Application
Printer Settings
In section Settings > Advanced
Tab Settings > Preferences
Tray and Paper Management
Model Dependent:
- No Size > Select “Custom” Note: Not all printers support size “Custom”
- Advanced section > General Tray, Default Paper, Default Tray, Tray Lock
Click Apply to save changes
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Example
Retain_Printing_Preferences_12
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
HP ENVY 4520 All-in-One Printer series
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