how to do a regionalization reset?

[Gilltech]

How do I get a regional reset code for my printer? HP Officejet Pro 8600 Plus [edit]. I live in USA and have Z10 951XL and 950 XL new cartridges for USA - Canada and they are not recognized. The previous cartridges were Europe region even though they were purchase in USA.

Mark Gill

[Gilltech]

Kumar, I am really hoping you can help me out here too with this issue of a region reset for my HP printer. I previously posted but not sure if I need to post a replay to one of your posts or not. So forgive a double post if you already have my request. I have a HP Officejet Pro 8600 purchased in USA in 2012. I know if is out of warranty but the printer works great and only issue is it won't recognize new ink cartridges. I have always purchase ink in USA and cartridges have always worked. I installed new set of Cartridges this week and received the error that cartridges are not compatible. They are HP 950XL and HP 951 XL cartridges. This new set are Z10 for USA and Canada. After the error, I discovered that previous set were Z20 European, Russia, etc. I was pretty surprised as I have not seen that designator on packages prior to now and the cartridges were purchased in USA.

I am running PC on win 10 on a network and have the Printer located on the network as well.

[edit]

I am really hoping you or someone from HP can assist in a reset as we need printer for work. I am grateful for any help anyone can provide. 

thanks

Mark

[Kumar0307]

Hi @Gilltech

Welcome to the HP Support Community. I'd be happy to assist you.

Regionalization reset may help to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Gilltech]

Kumar, I followed your procedure and obtained the screen. Took a jpg capture and posted it to a reply to the private message. It seemed to post the image ok. But today I see that the image has been replaced with a red circle and a red line through it. Not sure what that means. Please let me know if I need to post it again or send in a different format or location.

thanks for all your help.

Mark

[sanders12]

Can I get some help doing a regionalization reset on my printer?  I tried posting yesterday, but now it's not showing up.

[Kumar0307]

Hi @sanders12

Welcome to the HP Support Community. I'd be happy to assist you.

Let us try resetting the printer and the ink cartridges that may help to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions.

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[cfranklindal]

Same issue.  I have a Officejet Pro 8600 Plus - purchased in the USA, been using original HP cartridges.

My ink went out so I purchased new cartridges, all 4 are labeled Z10s and made in Singapore

Looking at the original the colored ones were Z10s (made in China), but the black is not labeled, but appears to be made in Czech Republic.

Anyway, when putting the new black in I'm getting a "general printer error".  On-line I see that I may need to do a regional reset.  How do I proceed?

[cfranklindal]

Kumar,

I need a similar reset.  please see my post above this one.

Thanks.

CfranklinDal

[Kumar0307]

@cfranklindal

A "general printer error" does not indicate region error.

We perform the reset if the ink cartridges or the printer are from different locations. Or if you are using z20 ink cartridges in the US.

Refer to this document for more info.

For this issue, please reach out to the HP Support in your region regarding the service options for your printer. 

Have a great day! 

[cfranklindal]

Thank you for your feedback...

The error I am immediately getting on Z10 cartridge insert is "Printer Failure", "There is a problem with the printer or ink system.  Turn printer off, then on."  which I have done multiple times.  I've also unplugged printer multiple combinations of doing so when on/off for HOURS following other postings.

I have two Z10 cartridges, have tried both and both give me the same error.

BUT, if I put the old Czech cartridge back in it starts up fine just complains that it is out of ink.