how to do a regionalization reset?

[jdecaix]

Dear all,

I have a HP Envy 4500 All-in-One Printer, which I purchased in USA with HP 61 cartridges. I currently live in the Europe (France) where I couldn't find those cartridges. I saw that cartridges HP 301 black & tricolore were also compatible with my printer, but when I tried to install them I received the alert that "both cartridges are not compatible with this printer". After some research on the web, I figured out it has something to do with the settings for the region, and that we would need a regionalization reset to solve the problem.

I have **bleep** but they are telling me that my printer is not supported anymore even to do a simple regionalization update. 

I was wondering if someone could help me to provide the right software and/or reset options.

Many thanks in advance

Julien

[Kumar0307]

@jdecaix, Welcome to the HP Support Community! I’m here to help.

Yes, we need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Let me know how it goes. 

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