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‎02-01-2019 08:46 AM

HP Recommended
Product: HP 6978
Operating System: Microsoft Windows 10 (64-bit)

My printer, which is otherwise working wirelessly with my desktop, indicates that the scanner is disabled. Need informaition to enable the printer. Thank you

1 REPLY 1

‎02-02-2019 02:01 PM

HP Recommended

@CPB1

Welcome to the HP Support Community

 

To Enable Scan to computer, you may follow the steps below:

  1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
  2. Click Scanner Actions, and then click Manage Scan to Computer.
  3. Click Enable to activate the scan to computer option.

Refer to this YouTube link: https://www.youtube.com/watch?v=HA2IDa1_hIs  To Enable Scan to computer.

 

You can use The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.

 

Use this link: https://support.hp.com/in-en/document/c04675142 for Using the HP Smart App.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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