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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- how to order parts, and where do i get a parts list

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03-28-2018 04:49 PM
Many of the consumer grade printers, including the inexpensive PhotoSmart series, just don't provide "in the field" parts replacement. The "why" is perhaps interesting to those interested in Economics and Business.
The few bits that are available -- or at least those for which at least the parts numbers are provided -- can be found by searching for the Product Number in PartSurfer
For example, for Product Number CZ025A (found in the Specifications), the following information is returned: HP PartSurfer - USA - CZ025A
In the case of this printer, only the ink is available (from HP) for purchase.
If the part number is available, at least that will likely be included in the list.
If you have a part with the number printed on it, use your favorite search engine to find and order the part from an online store in youre region.
Two reasonable options for you:
- Replace the printer
- Take the printer over to your local printer repair shop and ask if it is "fixable" (if yes, for what cost?)
References
Open PartSurfer
- Select your Country
- Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as available for purchase might be available from: HP Parts Store
OR
Use your search engine to find the part at your favorite online store.
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