• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 290-P0046
Microsoft Windows 10 (64-bit)

I recently purchased an HP ENVY 5055 printer.

I had to buy this printer because my old HP 960c deskjet workhorse is not compatible with the new HP 290 pc running Win 10. - can only print documents I create on computer - everything else is pale gray and unreadable.

I had a great deal of trouble setting  up ENVY printer on pc and setting up the wireless function.

I also downloaded HPSmart app for the Android tablet.

I was able to print satisfactorily from th pc and I managed to print something from the tablet, so I thought I was all set.

 

THEN, there was an upgrade and it seemed to me that instead of upgrading, they installed everything new because it asked me the same questions from initial setup (plus a few more) AND all the settings I had painstakingly put in were now gone.

Went in and changed all back to where I want them (ex 4X6" print to whole page, B&W, dbl side, etc.)

 

CANNOT print from tablet: push print and nothing happened.  Came into room with printer, pushed print and printer screen wants a button pushed within 30 seconds and STILL doesn't print.  Then I push "print" again and it asks if I want to use a plugin - so I say yes and it finally prints.

BUT it printed one sided in color - not how printer is set.

What is purpose of wireless printing if one has to stand in front of machine to do it? AND it printed in color (I have printer set to B&W) AND it printed 2 pages when I have printer set to dbl sided.

Also, the printer shows on my tablet's available connections screen - do I want that?

I need help figuring out if there are 2 programs running,  why the wireless portion needs so much input, why wireless is  not printing to settings and what exactly does HPSmart do?

Should I delete the printer from my computer and start over and if so, how do I do that?

 

2 REPLIES 2
HP Recommended

@CarolW 

 

>>>>> CANNOT print from tablet: push print and nothing happened. 

 

Are they (printer and tablet) on the SAME network ? If yes, please use Google Play search for HP Smart app and install on your tablet then use it to print.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thank you for your reply Banhein. I have the HPSmart app, but I forgot to use it.

Other questions?  Why print in color when I have set to B&W?  Why printing single page when I have set for dbl side?

Is it necessary to have printer show on list of android tablet's available connections if I am not going to use that connection and use HPSmart instead?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.