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hp envy photo 7855 all-in-one printer
Microsoft Windows Vista (64-bit)

During the initial setup of my new hp envy photo 7855 printer I tapped the Spanish language instead of English. The next screen came up and I selected EE.UU. as he country. Realizing my mistake I attempted to go back, but only an 'OK' option was displayed. I could not get the screen to respond to any swipes to get help or return to the previous page. How do I reset the startup screen?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @grimsfl,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you need assistance with changing the language on your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

Hi @grimsfl,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you need assistance with changing the language on your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended
I did the same thing! How do you change it?
HP Recommended

Me too. I don't  have mailbox icon in upper right corner. Pls send to me your msg to grimsfl. thanks

HP Recommended

Please send me your answer.

HerbDuke

HP Recommended

DMing the answer and not publishing for the whole forum to see makes absolutely no sense. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.