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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- how to reset the setup panel on my hp envy photo 7855 printe...

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01-05-2018 09:47 AM
During the initial setup of my new hp envy photo 7855 printer I tapped the Spanish language instead of English. The next screen came up and I selected EE.UU. as he country. Realizing my mistake I attempted to go back, but only an 'OK' option was displayed. I could not get the screen to respond to any swipes to get help or return to the previous page. How do I reset the startup screen?
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Accepted Solutions
01-06-2018 07:02 PM
Hi @grimsfl,
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you need assistance with changing the language on your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
Please reply back on the public post as this Private message box is not monitored.
I hope this helps resolve this issue completely,
Regards,
Jeet_Singh
I am an HP Employee
01-06-2018 07:02 PM
Hi @grimsfl,
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you need assistance with changing the language on your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
Please reply back on the public post as this Private message box is not monitored.
I hope this helps resolve this issue completely,
Regards,
Jeet_Singh
I am an HP Employee